iControl provides off-site, remote support and uses Teamviewer remote control which provides a secure connection to your BackOffice PC.
Teamviewer is an online service that
allows the iControl engineers to provide top quality remote
assistance in real time. This is a
secure service which does not require additional software
installation or configuration and works transparently through
proxy/firewall and NAT networks.
Teamviewer is a stand-alone service which does not require any other
software.
No special knowledge is necessary to work with the service.